JFI VIRTUAL
ASSISTANCE
by: Jonalie Mae Ignacio
About Me
Hello there! I’m Jonalie Mae F. Ignacio, 32 years old, from the Philippines. I’m a wife and stay-at-home mom to my 7-year-old son. I’ve been in the banking industry from October 2012 to September 2018, and I’m experienced in different administrative tasks and managing operations by maintaining high-quality and timely client service. I also had a Freelancing Course training through Filipino Virtual Assistance.
I have been an experienced Executive Virtual Assistant for 3 years now, supporting businesses from Asia, Australia, and the US.
I provide operational and administrative support to business owners who need to delegate their daily tasks and concentrate on their strategic actions. My commitment is to deliver high-quality service and build a strong relationship with our clients by asserting loyalty and dedication.
Let’s grow your business together!
Work Experience
Administrative Executive
Real Estate Property Technology Company
February 2021-April 2022
- Logging of leads into the CRM, CRM task management, deals, and stages
- Managing agents' calendars
- Updating clients with their listings and properties
- Listing of properties into the website
- Managing agents' contracts and other documents in Google Drive
Sales and Service Manager
Robinsonsbank Corp.
December 2016-September 2018
- Check accuracy of information input by Customers Sales Assistant for opening accounts, before approving such accounts
- Creates daily/weekly/monthly reports
- Managing staff schedules, office supplies & inventory
- Approves procurement requests
- Training new employees
- Maintains daily operations based on policies and procedures
- Sending clients of thank you letters and reminders
- Resolving clients' issues
Customer Sales Assistant
Robinsonsbank Corp.
October 2012-December 2016
- Assist clients in opening accounts (Individual, payroll & corporate accounts)
- Input accurate information of the clients in the system
- Process customer and account documents and check for any deficiencies
- Assist after-sales needs of clients (checkbook re-orders & account maintenance)
- Update clients' information in the system when needed
- Set-up meetings & transcribe minutes of meeting
- Organizing transaction documents and uploading them in the system for back-up
Education
Filipino Virtual Assistance
January 2020
Freelancing Course
University of the East - Manila
2008-2012
Bachelor of Science in Business Administration
major in Financial Management
